FAQ

Frequently Asked Questions

How fast can I get my glasses/ Contacts?

Generally, we have a 24 working hour turn around in most cases. But you will be kept updated for any unusual delays. In some cases, we do have the same day service depending on your Rx.



How long does your Eye exam take?

We allow a full 30 minutes for most eye exams. Our dedicated, caring, and experienced optometrist, will take all the time needed to address your questions and concerns in a non- rushed manner.



How many days advance notice needed for an eye exam appointment?

Generally, we could book your appointment in a week or two in advance. In some cases, we may be able to get you in sooner.



Do You offer any discount to Military families?

Yes. we offer discount to Military, Teachers, First Responders, Senior citizens and children under 12 years of age.



Do you take my insurance?

YES. Eye Works is an open Source provider. We accept ALL Major vision plans and benefits. In order to offer the very best the industry has to offer and keep our independence, we offer a choice to either have your providerr directly re-imburse you and or you may choose to have your benefits assigned to us.



Can I bring in my own outside prescription from my own Doctor?

Yes. Of course. We will be happy to help you choose the right pair, with a perfect fit. We will also order your contacts for the next day delivery and provide additional lenses and care kits at no charge.



What if I am having problem with my new Rx?

We will be happy to re-make your lenses if your Doctor Changes your prescription within 30 days at No Charge. There is a scaling discount after that.



Can I use my own frames and have new lenses put in?

Yes. We will be happy to work on your frames at your own risk. If your frames are too old and shows any excess sign of wear and tear, we highly recommend getting a new frame at a Discount.



Do you adjust my glasses even if I did not purchase them from you?

Yes. We will happily adjust and work on your frame at your own risk. However, there will be a nominal fee for parts and labor.



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